Jones & Bartlett Learning's Administrative medical assisting

Summary: "Designed to ensure that every medical assisting graduate can quickly trade a cap and gown for a set of scrubs, Administrative Medical Assisting, Fourth Edition is more than just a textbook—it’s an engaging, dynamic suite of learning resources designed to train medical assisting students in the administrative skills they’ll need in today’s rapidly changing health care environment." -- publisher's website

Record details

ISBN: 9781284218169 (softcover)
ISBN: 1284218163
Physical Description: print
xxiv, 438 pages ; 28 cm
Edition: Fourth edition.
Publisher: Burlington, MA : Jones & Bartlett Learning, [2020]
Copyright: ©2020

Content descriptions

Formatted Contents Note:

Machine generated contents note: pt. 1 Introduction to Medical Assisting -- UNIT ONE Understanding The Profession -- 1. Medicine And Medical Assisting -- History of Medicine -- Modern Medical History -- Recent Medical History -- American Health Care System -- Medical Office -- Medical Specialties -- Medical Assisting Profession -- Professional Medical Assistant -- Members of the Health Care Team -- History of Medical Assisting -- Medical Assisting Education -- Medical Assisting Credentials -- Medical Assisting and Related Allied Health Associations -- Employment Opportunities -- 2. Law And Ethics -- Governmental and Legislative Regulation -- American Legal System -- Rise in Medicolegal Cases -- Physician-Patient Relationship -- Specific Laws and Statutes That Apply to Health Professionals -- Basis of Medical Law -- Defense for the Medical Assistant -- Employment and Safety Laws -- Medical Ethics -- Bioethics -- Professional and Ethical Conduct and Behavior -- 3. Communication Skills -- Basic Communication Flow -- Forms of Communication -- Active Listening -- Interview Techniques -- Factors Affecting Communication -- Special Communication Challenges -- Communicating with a Grieving Patient or Family Member -- Establishing Positive Patient Relationships -- Professional Communication -- 4. Patient Education -- Patient Education Process -- Conditions Needed for Patient Education -- Factors That Can Hinder Education -- Teaching Specific Health Care Topics -- Stress Management -- Patient Teaching Plans -- pt. 2 Administrative Medical Assistant -- UNIT TWO Fundamentals of Administrative Medical Assisting -- 5. First Contact: Telephone And Reception -- Professional Image -- Reception -- Telephone -- Online Services -- 6. Managing Appointments -- Appointment Scheduling Systems -- Types of Scheduling -- Factors That Affect Scheduling -- Scheduling Guidelines -- Preparing a Daily or Weekly Schedule -- Patient Reminders -- Adapting the Schedule -- Cancellations -- Making Appointments for Patients in Other Facilities -- When the Appointment Schedule Does Not Work -- 7. Written Communications -- Guidelines for Producing Professional and Medical Documents -- Professional Letter Development -- Memorandum Development -- Composing Agendas and Minutes -- Sending Written Communication -- Receiving and Handling Incoming Mail -- 8. Health Information Management And Protection -- Health Insurance Portability and Accountability Act of 1996 -- Releasing Records to Patients -- Standard Medical Records -- Contents of the Medical Record -- Electronic Health Records -- Billing and Coding Using Electronic Health Records -- Medical Record Organization -- Medical Record Entries -- Workers' Compensation Records -- Storing Medical Records -- Filing Procedures -- Filing Systems -- Storing Health Information -- Medical Record Retention -- Disposal of Medical Records -- 9. Electronic Applications In The Medical Office -- Computer -- Internet Basics -- Electronic Mail -- Medical Applications of the Internet -- Intranet -- Medical Software Applications -- Adopting Electronic Health Records Technology -- Purchasing a Computer -- Training Options -- Cell Phones and Texting -- Computer Ethics -- 10. Managing The Medical Office -- Overview of Medical Office Management -- Responsibilities of the Medical Office Manager -- Risk Management -- Regulatory Agencies -- Developing a Quality Improvement Program -- Safety in the Medical Office -- Medical Office Emergencies -- UNIT THREE Managing the Finances in the Practice -- 11. Diagnostic Coding -- Diagnostic Coding -- Diagnosis Codebook -- Locating the Appropriate Code -- Future of Diagnostic Coding: International Classification of Diseases, Clinical Modification, Tenth Revision -- 12. Outpatient Procedural Coding -- Healthcare Common Procedure Coding System -- Physician's Current Procedural Terminology -- Performing Procedural Coding -- Evaluation and Management Codes -- Other Categories of Evaluation and Management Codes -- HCPCS Level II Codes -- Modifiers -- Fraud and Coding -- Inpatient Procedural Coding -- 13. Health Insurance And Reimbursement -- Health Benefit Plans -- Managed Care -- Workers' Compensation -- Filing Claims -- Reimbursement -- Policies in the Practice -- 14. Accounting Responsibilities -- Accounting and Daily Bookkeeping -- Manual Accounting -- Computerized Accounting -- Banks and Their Services -- Banking Responsibilities -- Petty Cash -- Overview of Accounting -- Record-Keeping Components -- Accounts Payable -- Preparation of Reports -- Assisting with Audits -- 15. Credit And Collections -- Fees -- Credit -- Collections -- Claims against Estates -- Bankruptcies -- pt. 3 Career Strategies -- UNIT FOUR Competing in the Job Market -- 16. Making The Transition: Student To Employee -- Practicum -- Establish the Job for You -- Finding the Right Job -- Applying for the Job -- Interview -- Leaving a Job -- Be a Lifelong Learner.